Problem‑solving technologist with hands‑on IT support & network expertise.

Technical assistant — Borough of Manhattan Community College, New York, NY

Diagnosed and resolved computer hardware, software, and printer issues in the student computer lab.

• Assisted students with academic software, logins, and digital learning resources.
• Performed routine maintenance, updates, and troubleshooting to ensure smooth lab operations.
• Provided technical guidance and support, escalating complex issues to senior IT staff when needed.

IT Officer — Urban American Development Company Ltd, Chattogram, Bangladesh

Delivered end‑to‑end IT operations for a multi‑department office, boosting reliability and user productivity.

• Led system installs, configuration, and troubleshooting; improved team productivity by 30% via faster turnaround and proactive maintenance.
• Coordinated with vendors to implement cost‑effective upgrades (storage, endpoint protection) for long‑term scalability.
• Maintained backup routines and basic scripting for log clean‑up and update checks to reduce manual effort.

Network Support Technician — Communication and Network Trade (Broad Band Telecom Service Limited), Bangladesh

Analyzed, tested, troubleshot, and evaluated network systems; performed preventative and corrective maintenance to ensure uptime.

• Executed routine health checks, monitored link performance, and tuned configurations to meet SLAs.
• Documented topology changes and incident reports; collaborated with senior engineers during outages and cut‑overs.

Digital Marketing & Technical Support — GAO Tek Inc., USA & Canada

Blended technical support with marketing execution to better align campaigns with product capabilities.

• Built targeted content for social/email; mapped analytics to refine audience segments and improve conversion rate.
• Provided first‑line support on demos and landing pages; logged issues with reproducible steps for fast fixes.

Associate in Science — Computer Network Technology

Bachelor of Science — Computer Science

Diploma in Science — Computer Science

Student Leader — New York Public Interest Research Group

Led non‑partisan advocacy and public education campaigns on civic and social issues. Mobilized student engagement in research, advocacy, and outreach.

Peer Mentor — BMCC IMPACT MENTOR

Provided academic/personal support, facilitated discussions, and increased peers’ engagement and success through one‑on‑one and group sessions.

BMCC Foundation Scholars — Outstanding Academic Achievement